7 Ways to Ensure a Free-Flowing Project
Whether your project is big or small, at Alex Hyland Plumbing Ltd we want to be able to work with you to plan every step of the process and ensure your satisfaction is met.
1. Contact Us: Mon – Fri, 8.30am – 4.30pm, 06 868 4400 or admin@alexhylandplumbing.co.nx
*Please leave a voice message if you cannot get through.
2. Booking in Jobs & Job Details:
To ensure your job is booked in properly, please speak to someone in the office or send us an email. The more information we have, the more smoothly your project will run.
Let’s discuss these before we start: anticipated start time, how long your project is intending to run for, what you want us to do, whether you need help with selecting fixtures/fittings, and any consent information.
If you have a project manager or lead contractor it would be great to include them in our communications throughout your project.
3. The Starting Process:
Based on our experience, we recommend that we start with a site visit from someone in our skillful team to ensure we understand your expectations.
Once your job is confirmed, our admin team will send you our Terms of Trade (ToT) OR a Residential Building Contract (RBC) to accept or sign.
If your project is delayed or brought forward, please let us know as soon as possible. We will try to accommodate any changes as best we can, but it is dependent on what other projects we have on.
If we are delayed for whatever reason, we will let you or your project manager know as soon as possible.
For a lot of projects other contractors will be involved. It is our assumption that you will organize all other contractors unless you have specifically asked us to do so prior to starting your project.
4. Communication & Updates:
A Job Schedule will be sent via e-mail confirming the day/s of us on site a couple of days prior.
If we are needed back after a period of absence, it is helpful if this can be communicated to the office with as much notice as possible. Notice less ≤ 1 week can be very challenging to meet.
We think updates are important to ensure your expectations are being met. Please call the office and they will help to obtain answers to any questions you have, or arrange a milestone meeting for you.
5. Progress Payments
Progress payments are typically sent out at the end of the month.
If you have any queries or concerns, please contact the office within 7 days of receiving the invoice.
If progress payments are missed by the due date stipulated on the invoice, clarification may be requested to why this has occurred before work commences again.
6. Handover
If you have an RBC with us, a Notice of Completion of Building Work will need to signed by both us and yourselves.
If there is no RBC, we encourage you to walk over the job with our plumber before they depart the site.
All property supplied remains the property of Alex Hyland Plumbing Ltd until full payment is received.
Warranties will then be transferred.
7. Final Payment
Our final invoice will be sent to you once we have all material costs from our merchants.
If there are any queries, please contact the office within 7 days of receiving the invoice.
Problems? Please contact us immediately if you notice any defects or problems arising from our products or workmanship. We are happy to solve problems but can only do so if we know about it.
Please see our ToT for Defects Warranty clause 13.
We welcome feedback and take any concerns on board. If you have a query, complaint or dispute, please put this in writing and send to our General Manager: admin@alexhylandplumbing.co.nz